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My husband and I have lived in the Villages for 18 years and a little over three years ago we were introduced to Dr. Collins. His staff and facilities are above reproach. We highly recommend anyone looking for an optometrist, to call and make your first oppointment. We garantee your relationship with him will be long lasting one.
Thank you from our family.
I was visiting the villages from Chattanooga TN and I scratched my eye (not sure how) and the pain was unreal. I called Dr. Collins on referrals from my family and he got me in to see him within 20minutes. The staff was friendly and very accommodating. Dr. Collins was very professional and spent time explaining my diagnoses. HIGHLY RECOMMEND!!!!!
Dr. Collins and his staff are very informative and helpful. Dr. Collins took the time to show me and explain each step in what he was doing. Therefore, I am very confident that I got the best prescription for my contacts and glasses. Dr. Collins and his staff were very nice and easy to talk to. I had an enjoyable visit.
I purchased expensive frames with lenses and then realized the frames just did not look right. Kevin immediately said he will replace them and then when he couldn't get another one, let me pick out ones that were a lot more expensive for the same price. Great customer service and a good eye exam. Defintely recommend. Used a lot of eyeglass stores over the years and when you had a problem, they didn't even know you.
The worst eye glass fitting ever! It seemed as if all my questions were wrong! They were giving me a "take them or leave them attitude" All sales are final! Yet I was not trying to return anything! I just had questions. I wanted to make changes and they NEVER remeasured my new chosen frames with me. They just made the glasses, i put them on and no one checked to see if the arm fit my head, ect. The new style I choose was $20.00 less and they said good bye.... when I said what about the price difference? they said we'll call it "EVEN" for the consultation. The WORST CUSTOMER SERVICE EVER. I gave a "5" so it wouldn't be buried at the bottom. And good luck to all that trade here.